In 1977, Lords Pharmacy (Retail) Limited was established with the intent of providing its immediate Kenyan community quality medicinal products with professional pharmacy services. A decade later, realizing the dire need for good quality pharmaceutical products at affordable prices, the business model was transformed. The company then shifted its core business towards importation, marketing and distribution of pharmaceuticals within Kenya.
During its 37 years in operation, Lords has grown into Kenya’s leading pharmaceutical marketing company as a standalone entity. In 1996, this growth prompted a change in the corporate name to Lords Healthcare Limited. At the same time, the company moved to its present premises at the prestigious office complex, Capitol Hill Towers (Ground Floor), Cathedral Road, Nairobi.
To be the trusted market leader in both customer service and in providing innovative solutions for major unmet medical needs in the healthcare industry.
We aim to be the most trusted and feared in the healthcare industry- trusted by our customers and feared by our competitors.
To deliver a unique contribution to better healthcare. We aim to reduce suffering by making medicines more affordable and accessible through innovation and excellent customer service, thus improving the quality of life of the people around us.
We uphold respect for human dignity and encourage open communication channels within the organization, thus empowering our employees.
Caring leadership and mutual support characterize our team spirit.
Personalized Customer focus:
Intimate knowledge of our customers distinguishes our excellent customer service.
We uphold honesty, discipline and high standards of work ethics.
We are committed to setting the industry benchmark through creativity, originality and continual improvement.
Community and Environment:
We support healthcare initiatives for the communities around us and are concerned about environmental safety and conservation.